Returns & Exchanges

        Return Policy

          We want you to love your Reje. If for any reason you're not completely satisfied, we're here to help. 

          Returns are accepted within 14 days of delivery for all online orders. To begin a return or exchange, you must complete our Return Request form.

Returns sent without completing the form will not be accepted. Any shipping costs incurred will be the responsibility of the customer.

For the request form go to return request form. Otherwise, the return will not be  Once your request has been reviewed, we'll send you your return instructions and return shipping code by email.

Once we have received and inspected your returned item, your refund will be processed within 7 business days.

If you wish to do a direct change for the same product in another size, please contact our team with the order information via returns@rejestudio.com. Please note that, the same model in different size might slightly differ in design. They are all hand-made and upcycled from a limited fabrics. 

Send your item back with the provided free return shipping method or with your preferred method at your own cost.

If you would like to change the purchased item with another model, please return the item(s) and place a new order.

We are not responsible for packages that are lost or damaged in transit. Please notify us in case of a missing package via support@rejestudio.com

• If you are interested in a different size or colour, please return the item(s) and place a new order.

  Condition of Returned Items

  Items must be unworn, unused, and in sellable condition.

  They should be in their original packaging with all tags and labels still attached.

  Shipping Method for Returns

  We offer free returns with the shipping company that provides the return waybill. To be able to use this option, you must complete the return form or send a mail to returns@rejestudio.com by adding the name, order number, email, and the reason.

  If you choose to use another shipping service, the return shipping costs will be your responsibility.

  Reje is not liable for items lost or damaged during the return transit.

  Ensure all return packages are securely packaged and sent using a trackable, insured service.

  Please note that all purchased items must be returned in their original packaging. Items returned in alternative packaging will be automatically rejected.

  Refund Processing

  Once we receive your returned item(s), we will process your refund within 5–7 business days.

  Refunds will be issued to the original payment method used at the time of purchase.

  You will be notified about the refund status once the returned items have been inspected.

  Refunds will reflect the price stated on our website at the time of your order.

  Authorization for Returns

  Items returned without having completed the return form and receiving prior authorization will be automatically rejected.

  To request a return, please submit a returns form through our returns page or contact our customer service team support@rejestudio.com for assistance.

  If your return is not authorized, we will notify you via email.

  Return Time Frame

  You have 14 days from the delivery date of your item(s) to request a return and ship them back.

   

To start your return get in touch via returns@rejestudio.com